​
An AI copilot guides your
agents in every conversation
​
to drive the customer interaction forward
in the most effective and efficient resolution
​
...with adaptive workflows enhanced by dialogue suggestions,
behavioral cues, and knowledge surfacing
NVIDIA's AI copilot partner
How Minerva CQ works
We analyzed hundreds of millions of customer-agent interactions and designed an experience around the conversation.
​
We then created a state of the art AI that tag teams with agents in real-time.
Before the conversation
​
Insights and omnichannel data are pulled, and parsed in real-time from multiple data sources.
Context is surfaced to the agent so the interaction is personalized and faster.
During the conversation
​
The optimal workflow is surfaced to resolve the customer's issue. As the conversation progresses the workflow adapts in real-time to what's being said.
​
The interaction is further enhanced with real-time dialogue suggestions, behavioral cues, and knowledge surfacing.​
After the conversation
​
Auto summarization, passive NPS and CSAT, and key actions are provided to agent and supervisor and injected into enterprise systems and machine learning.
​
Training opportunities are identified.
In the contact center
-
Improve the customer experience
-
Elevate the agent experience
-
Reduce handle times and costs
-
Increase revenue via upsell/cross-sell
-
Decrease agent onboarding timeframes
-
Optimize agent knowledge and training
...make every agent a
customer service hero
Empower every service technician with knowledge
-
Improve real-time knowledge access and guidance
-
Elevate the employee experience
-
Reduce resolution time
-
Decrease employee onboarding timeframes
-
Optimize enterprise knowledge and training
...in the field
