Enterprise-grade AI driving productivity for global industry leaders
Siemens eMobility Chooses Minerva CQ to
Deliver AI-Enhanced Support for Electric Vehicle
Charging Customers
Conduent Chooses Minerva CQ to Deliver AI-Enabled Operational Transformation
TIM Group chooses Minerva CQ to Deliver AI-Enhanced Support for worldwide Customer Service
​Our AI dynamically optimizes workflows, enabling the right answer at “make or break” moments, allowing agents to focus on what humans do best - delight and sell
35%
Agent Productivity
20%
Higher CSAT
Minerva CQ’s advanced data fusion powers Contact Center Prescriptive Analytics that enables operational productivity (and profitability), e.g. retain and even increase the productivity of your Best Agents.
33%
7%
Agent Retention
Operational Productivity
Minerva CQ’s
customer solution is
Outcome-oriented, based on our AI, securing significant, transparent results that are achievable year after year.
In the contact center
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Improve the customer experience
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Elevate the agent experience
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Reduce handle times and costs
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Increase revenue via upsell/cross-sell
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Decrease agent onboarding timeframes
-
Optimize agent knowledge and training
In the field
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Improve real-time knowledge access and guidance
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Elevate the employee experience
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Reduce resolution time
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Decrease employee onboarding timeframes
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Optimize enterprise knowledge and training
Make every agent a
customer service hero
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